Returns & Refunds

We sell intimate products which are used for, well, you know, intimate things! Just like your local clothes retailer won’t take back used underwear, we also won’t refund products unless they’re faulty or damaged during shipping. This is really for your protection. Let’s explain why;

Many of our products are shipped in the usual high quality, professional packaging.However, it is often impossible to tell if it has been opened, used or tampered with. We will therefore not risk our health and safety standards by accepting returned goods – regardless of whether or not a claim states that the product has not been used. If we then trusted such a false claim, in all fairness, we could then put the “unused” product back on our shelves to be re-sold. Not good for the customer who purchases these “unused” goods. We don’t think this is acceptable business practice, and we’re certain you would agree.

I’ve changed my mind. Can I return my products?

A: If the parcel is still on the way to you, or it has just arrived, but you haven’t opened it yet, you can return the products for a credit voucher or refund. We will charge a 10% handling fee. We cannot accept returns on any items of an intimate nature that have been removed from their packaging, unless they are faulty.

I ordered the wrong size. Can I return it?

A: We don’t accept returns on any products that have been removed from their packaging (we’re sure you understand why). When you order your product, be extra-careful that you’re ordering the right size. We really want you to love the product you buy, so email us if you’re uncertain.

Is there any warranty on my products?

A: Most of our products come with a one-year manufacturers’ warranty to make sure they are in good working condition for you.

My product is broken! Will you replace it?

A: Yes! We will most definitely replace any defective product within 1 month (calendar days) of purchase. If your product is faulty within 1 month (calendar days) of purchase, we will send another one and collect the faulty one immediately. Please email/whatsapp us the below to let us know as soon as your product gives any problems, and we will get it sorted for you.

Your order number, where details match the same.
Video clip showing the instructions has been met and or where the product is broken in any way. If no product instructions revieved you may contact us for the same. (No photos will be accepted)

I placed the order and paid for it, but I do not want product anymore?

A: Unfortunately we will not be able to refund you back in cash and will only grant you with VLAVUR online store credit.

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