Privacy & Security

Payments

Delivery

Returns & Refunds

It is of the utmost importance to us that we value your privacy. That is why all of our orders are 101% discreetly packaged.

We understand that our customer’s orders are private, so we’ve put many steps in place to protect you and your personal information.

Is my account information safe?

A: We keep all your information private and secure, and only staff can see the details required to process your orders. All of our staff sign non-disclosure and confidentiality agreements to ensure that your information is completely safe. 

Is my payment information secure?

A: Our website is encrypted (that’s why you see that little lock icon in the URL bar) to keep your information secure at all times. All the information you put in tot he site is encrypted for your security. For credit card payments, we only use trusted and reputable payment systems, all approved by South African banks to process credit card payments.                                                                                                                                                                                                  

Is my parcel discreet?

A: We engage stealth mode for parcel delivery! Your products will be wrapped into a plain unmarked box, which is then couriered inside the appropriate packaging for the delivery method you have chosen. There is no Vlavur branding on the outside of the parcel.