Delivery

Payments

Returns & Refunds

Privacy & Security

Delivery – The important stuff:

  • Fast delivery anywhere in SA!
  • Delivery is for FREE for all orders over R999 in SA! 
  • R99 Delivery Fee anywhere in SA!
  • Our parcels are 100% discreet!

When will my SA order be delivered?

A: Between Mondays to Fridays 08:00-17:00 (Excluding Weekends & Public Holiday’s)

GAUTENG: If Ordered before 8am, takes between 1-2 Business Day (Should there be no changes made during the process)

OUTSIDE GAUTENG: If Ordered before 8am, takes between 1-3 Business Days (Should there be no changes made during the process.

VERY IMPORTANT:

  1. We take no responsibility for orders not delivered in time due to any reason that caused a delay. Unfortunately we have limited control over unforeseen circumstances.
  2. Ensure your delivery details are accurate to the fullest to void any delivery delays.
  3. Ensure you provide a South African Mobile number to the order for delivery. We unfortunately will not be able to dispatch order without that as the Courier needs it to contact you for delivery.

How discreet is your packaging?

A: We know privacy is important to you, so we make sure we respect that. No one will ever recognize you’ve ordered from us!

Parcels: Are plain cardboard boxes inside plain regular courier packaging. There isn’t anything on the box at all to indicate where the package is from.

What times do you deliver?

A: Our couriers deliver to your door between 08h00 and 17h00 on business days. If you need your parcel delivered at a specific time, please email or call us and we’ll do our best to make it happen.

Can you deliver same day?

GAUTENG: If Ordered before 8am, takes up to 1-2 Business Day (Should there be no changes made during the process)

  • Book a suitable timeslot with us for Uber Connect Same-Day Package Delivery during business hours (Buyers Expense). We will notify once order is ready to be collected.
  • Book a suitable timeslot with us for Self Collection during business hours.

OUTSIDE GAUTENG: If Ordered before 8am, takes up to 1-3 Business Days (Should there be no changes made during the process)

Can you deliver on public holidays?

A: No, couriers don’t deliver on public holidays or weekends.

Who will deliver my parcel?

A: SOUTH AFRICA

THE COURIER GUY delivers your parcel door to door. Track parcel www.thecourierguy.co.za 010 222 2300, WhatsApp: 082 823 3254, support@thecourierguy.co.za & or

FASTWAY COURIERS – Track parcel www.fastway.co.za 011 974 2845, WhatsApp: 087 265 4094

A: OUTSIDE SOUTH AFRICA – Customer to use their own courier service for collection & delivery.

About door deliveries

A: The courier companies will always attempt to deliver to your door. If delivery is not completed the couriers will attempt delivery again on their next delivery run. Someone must be available the day whole day to receive the collection. (This is because the courier needs to deliver hundreds of parcels in a day. They cannot schedule exact delivery times with everyone. So, depending where you are in the route, delivery will be at different times).

It is not always realistic to expect the courier drivers to contact you via phone. Faulty intercoms and high security communities can cause some difficulties. Please make sure the necessary security people are aware of the delivery. If you have any trouble with your delivery, you can contact the couriers directly.

When do I get my tracking number?

A: We process & dispatch orders on business days. Once your parcel is ready for dispatch, we will send you your tracking number (these emails are usually sent at about 17h00 every day). If your order is placed Saturday or Sunday, we will process and dispatch it on the next business day.

Where is my parcel?

A: If you do not have a tracking number, don’t forget to check your junk mail. If it isn’t there, give us a shout to confirm that your parcel has been dispatched. If you have a tracking number, you can track it on the courier tracking site https://thecourierguy.co.za/tracking

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