Returns & Refunds

Privacy & Security

Delivery – The important stuff:

  • Delivery is super speedy, to anywhere in SA!
  • Delivery is for FREE for all orders over R899! 
  • Our parcels are 101% discreet!
  • Delivery to outlying areas and regional areas may take 14-21 working days, unless stated otherwise under product description.

When will my SA order be delivered?

A: Mondays – Friday: We process orders from 09h00 – 16h00. So, if you order BEFORE 16h00, we will send your package off with our couriers on the same day. 

Saturday and after hours: We process orders from 09h00 – 13h00 on a Saturday. So, if you order BEFORE 13h00, we will send your package off with our couriers on the same day. If your order is placed AFTER 13h00, or on Sunday,we will process and dispatch it on the next business day. Orders received after the courier collection will leave the next day as our couriers do not deliver on Sundays or on South African public holidays.

How discreet is your packaging?

A: We know privacy is important to you, so we make sure we respect that. No one will ever recognize you’ve ordered from us!

Parcels: Are plain cardboard boxes inside plain regular courier packaging. There isn’t anything on the box at all to indicate where the package is from.

What times do you deliver?

A: Our couriers deliver to your door between 08h00 and 17h00 on business days. If you need your parcel delivered at a specific time, please email or call us and we’ll do our best to make it happen.

Can you deliver same day?

A: We would love to help you, but same-day delivery is not our thing. Here’s why we don’t offer that service: it is really expensive for you, and with a huge country like South Africa, it can lead to customers being disappointed if the couriers run late.

Can you deliver on saturdays?

A: Only if you’re really, REALLY serious about needing your products on a Saturday! Saturday delivery options are more expensive, and please keep in mind that couriers only deliver to certain centers on Saturdays. We suggest using our standard courier delivery which is fast AND efficient. If you absolutely must have Saturday delivery, we’ll do our best to help! Please contact us by email to find out if it’s possible.

Can you deliver on public holidays?

A: No couriers don’t deliver on public holidays. 

I live outside of South Africa – how long will my order take to arrive?

A: We can’t guarantee delivery times, but your parcel should reach you within 14-21 working days of paying for your order.

Who will deliver my parcel?

A: SOUTH AFRICA – We have x2 reliable services for delivery.

1. THE COURIER GUY delivers your parcel door to door. Track parcel

2. INTERNET EXPRESS delivers your parcel door to door. Track parcel

A: OUTSIDE SOUTH AFRICA – We use Speed Services that delivers to Post Offices.

About door deliveries

A: The courier company will always attempt to deliver to your door. If delivery is not completed the couriers will attempt delivery again on their next delivery run. Someone must be available the day whole day to receive the collection. (This is because the courier man needs to deliver hundreds of parcels in a day. He cannot schedule exact delivery times with everyone. So, depending where you are in his route, delivery will be at different times).

It is not always realistic to expect the courier drivers to contact you via phone. Faulty intercoms and high security communities can cause some difficulties. Please make sure the necessary security people are aware of the delivery. If you have any trouble with your delivery,you can contact the couriers directly, or ask us to track and confirm your delivery for you.

When do i get my tracking number?

A: We process orders on business days from 09h00 to 16h00, and they are dispatched at 16h00. Once your parcel is ready for dispatch, we will send you your tracking number(these emails are usually sent at about 17h00 every day). If your order is placed AFTER Saturday 13h00, or on a Sunday, we will process and dispatch it on the next business day.

Where is my parcel?

A: If you do not have a tracking number, don’t forget to check your junk mail. If it isn’t there, give us a shout to confirm that your parcel has been dispatched. If you have a tracking number, you can track it on the courier tracking site.